EN/EU Customer Support
US Customer Support*Original post by Grimthar
Festival related bugs should be posted with a Festival label.
Description of the Template:
Title: The title should give us (and Runewaker) a short summary, what's the point of this report.
Festival/Event: Here you write which event of the festival is bugged. If it's an event quest you should additionally write the name of the quest.
Description: In the Description you give us the steps, so that we can reproduce you report. If we can't reproduce a bug, we can't forward it and finally it will be moved to "not a bug". This is the reason why you should give us a detailed, succinct and objective description.
Server
: your server name. It's helpful if this is a Bug which occurs only on one (or more) servers or we can't reproduce it on our test server. So we can verify it on an affected server.
Version: It's important to know, in which version the bug occurred. You can find the version in the bottom right of the launcher. You can also use /run ChatFrame1:AddMessage(GetVersion()) ingame. (There will be prefixes for the version soon (tm))
Screenshot: A screenshot is better than 1000 words. It shows often which stuff we have to look for to verify your report and supports your description. We know that it isn't always possible to make screenshots, but if you can, make some.
*Note: Only in this Festival section:
If you find an old bug (last time event was running), then write "occurs again" with the current version.
