Posts by Novar

    *Originally posted September 2017




    Greetings,



    We would like to inform, that we will soon start the server merges.



    As first we will merge Polish servers (Cath and Vesna) on Thursday September 14th during the special maintenance.


    Please note, that other servers won’t be affected and will stay online.



    In the near future we will share with you the schedule for the following server merges, so please keep eyes on our website, social media channels and board.

    *Originally posted September 2017

    Server merge - FAQ




    General Plans Information



    1) Will the server merge affect the release of new game updates?


    No. The merge is a totally independent project being worked on by Gameforge. In the meantime Runewaker keeps on working on the game itself and update should continue as they are now.



    2) Which servers are you planning to merge and when?


    The current planning to merge certain EU and US servers, which will result in final 1 US server and 8 EU servers as follows:


    • [US] Mithras + Erebos
    • [EN] Aurora + Agenor
    • [DE] Tuath + Muinin
    • [DE] Laoch + Riocht
    • [DE] Aontacht + Maidin
    • [DE] Ionsai + Draiochta + Dochas
    • [PL] Cath + Vesna
    • [ES] Ibergard – NO change here
    • [FR] Nuada – NO change here

    We will communicate dates of the server merges separately, so please keep eyes on our website, social media channels and official boards.



    General Merge Information



    1) What are the criteria for an account to be merged?


    There is no special condition for an account to be considered for the merge. We will merge all accounts.



    2) What will happen with inactive accounts and players who may come back after years of inactivity?


    All currently existing characters will be still available and inactive players can return to them any time.



    3) Do we need to migrate our account or will it be done automatically?


    What we are doing here is a server merge, which means that everything will be done automatically, it is magic!



    4) Will the game be shut down during the merge or will it be done during a regular maintenance?


    The servers merge will be done outside of the regular maintenance, and the servers being merged will have to be brought down for this


    We will start with merging some servers first and will proceed with performing rest of the planned merges soon after.



    5) How long will the servers be offline during the server merge?


    For sure the merge will take longer than a regular maintenance.



    6) Can players decide to which server they want to move?


    Unfortunately, no. Their characters will go to the target server depending on the merge combinations.



    7) Will servers across nations be merged?


    No, as for now we do not have plans to merge together servers of different nations or regions.



    8 )Are only 2 servers being merged into one, or will there be more servers coming together?


    There will be sometimes more servers coming together. As you can see in the plan, there are 3 servers coming together in one.



    9) How many servers will come together and what are the criteria?


    The number of servers coming together will vary from group to group, since the criteria we decided for grouping them is based on the server population.



    10) Is the server economy considered in the merge?


    The criteria with the biggest weight here is the server population. We consider there is no point in having a perfect server economy if you don’t have enough people to play with, so we have decided to value population over other aspects.



    11) Will there be more channels available in the merged servers?


    Not to begin with. If after the merge it seems necessary to add more, it will be reviewed.



    Merge Specifics



    1) What happens with characters with the same name?


    When two characters coming together have the same name, we will consider the level as the first check, the character with the highest level (in any of the classes) will get to keep the name. In case both have the same level, then the play time will decide it, the character which has been played the most will keep it.



    2) What will happen to guilds with the same name?


    For guilds, a similar rule applies. The guild with the highest will keep the name, and when the level is the same then the one in the target server will keep it.



    3) How are house number conflicts going to be addressed?


    The merged house will get a new number assigned and linked to the character. No, you shouldn’t end up with someone else’s house.



    4) If after the merge I have more than 8 characters in the same server, what will happen to them?


    If after the merge you end up with more than 8 characters in the same server, you will still be able to use all of them. The character selection screen will display all, but you won’t be able to create new ones in the server until you are again under the 8 characters limit.



    5) Will the merge affect in any way the characters (items, gold, Exp, Tp, professions, pets, etc.)?


    No, everything connected to the character should be moved along with it.



    6) Will the server merge affect in any way houses or house maids?


    No, as the house and everything in it is connected to the character, everything will be moved together.



    7) What about friends’ lists, blacklists, relationships?


    All should be transferred and kept, although with maybe some different nicknames.



    8 )What will happen to inactive guilds? Will they also be merged?


    Since we are merging all accounts (also currently inactive ones), all guild will be moved as well.



    9) What changes will the merge make to the Auction House? Will this be closed and emptied prior to the merge?


    The auctions will not be merged. Before the process starts, all auctions will be cancelled and the items sent back to the sellers. You will have to put the item in the auction again later.



    10) What about the furniture in the character’s house & guild castle?


    Everything connected to the character and guild will be merged.



    11) What will happen with mail still in the mailbox?


    All mail will still be there after the merge.



    12) Are there any changes planned for the Siege Wars as a result?


    Nothing is going to change regarding the Siege War. The system works the same with more or less servers, so there is no need to adapt it regarding this.



    13) Will there be an option for a free Character Name Change after the merge?


    No. Only those characters mentioned in the [Q1] will get a rename.



    14) What will happen with the Magic Wardrobe?


    You don’t need to worry about your Magic Wardrobe. Players from some servers will be asked to login to "My Account" management page on main website where you will be able to access and send your costumes to characters on new merged servers. If you still had costumes stored there from previous server merges, they will be also kept and available.

    *Originally posted September 2017


    In mid-September it’s all systems go – we’re merging our English, German, American and Polish servers.



    We’re currently getting everything ready for the change – there’s nothing which you need to do. If you have logged in over the past few months, your account will be moved to the new server automatically when the time comes. Full details to follow!



    EN


    • Aurora + Agenor

    DE


    • Tuath + Muinin
    • Laoch + Riocht
    • Aontacht + Maidin
    • Ionsai + Draiochta + Dochas

    PL


    • Cath + Vesna

    FR and ES

    • No change

    US


    • Mithras + Erebos

    *Originally posted February 2016


    Dear players,



    We would like to remind you, that according to our Server Merge [News] , our support of transfer requests for not merged game accounts will end soon.



    If you like your account/character to be transferred into the merged server, please send a support request through our ticket system until 17th February 2016.


    After this date we will delete not merged data and hence won’t be able to recover your account/character.



    RoM Team.

    *Both originally posted November 2015


    Hello Taboreans,



    the server merge for Reni and Artemis (new name Mithras) is taking place on November 10th! We hope you enjoy your time with your new fellow players.



    The RoM Team


    and


    Hello Taboreans,



    the server merge for Indigo, Palenque and Erebos (server name will be Erebos) is taking place on November 17th! We hope you enjoy your time with your new fellow players.



    The RoM Team

    *Originally posted October 2015

    Server Merges in November




    Hello Taboreans,



    The names for the new US servers have been decided: Mithras and Erebos! We would like to thank you for your help in finding the names and we hope you enjoy your time on the new servers.



    It all starts in November! After the US server merge, the EU servers will soon follow:



    • Server 11 (Claiomh) and Server 16 (Solas)
    • Server 12 (Sciath) and Server 15 (Ridire)
    • Server 18 (Saoraid) and Server 20 (Perun)
    • Server 22 (Midir), Server 3 (Smacht) and Server 1 (Siochain)
    • Server 2 (Macantacht) and Server 13 (Isiltir)
    • Server 7 (Cogadh) and Server 19 (Scabtha)



    Here too, we welcome your suggestions for new server names.



    Keep an eye on our boards and our website. We will be announcing any news that we have to report on this topic there, as soon as it comes.



    Have fun in Taborea!


    The RoM Team



    NOTE: This information was left off of the original announcement.



    The server names and each server that will be merged in will be:



    Mithras <- Artemis + Reni + Thalia (which was done earlier this year)


    Erebos <- Palenque + Govinda + Indigo + Osha + Grimdal

    *Originally posted May 2015

    Server Merge – The Next Steps for the USA and EU!




    Hello Taborean,



    Work on the server transfers is moving ahead. On 14/4/2015 we completed the first move of the Thalia (Australia) server to Artemis (USA). Now you're no doubt excited to hear when the servers in the USA and Europe are to be moved. Work on regions with more than one server will take longer, however, as we first intend to change the way Diamonds can be topped up.



    In future, you won't only be able to purchase Diamonds for one server, but instead they will be stored centrally on your account for all servers. Each of your characters from within one region will thus be able to use your balance.

    However, to ensure that everything is properly checked and tested, we don't expect this development to happen before autumn.



    Keep your eyes on the forums and our website. We'll have information for you there as soon as there are any developments.



    Have fun in Taborea!



    The RoM Team

    *Originally posted April 2015


    Dear Community,


    As the process for the server merge kept on being worked on, some changes and additions need to be made in the FAQ above. Somepoints have changed, some based on your feedback, others were still not answered and some plans were modified as the merge gets closer to do this as smooth as possible.



    Regarding the characters and guilds:


    We've seen your concern about losing your nick to alts or to newly created chars/guilds, so we have modified the rules of renaming them. For characters, we will consider the level as the first check, the character with the highest level (in any of the classes) will get to keep the name. In case both have the same level, then the play time will decide it, the character which has been played the most will keep it.



    For guilds, a similar rule applies. The guild with the highest level will keep the name, and when the level is the same then the one in the target server will keep it.



    Regarding the questions about the magic wardrobe:


    The Magic Wardrobe itself won't be merged. Instead, the items you have in the original server will be mailed to you in packages along with the items used to put them in there in the first place, and any additional diamonds you had spent to unlock new pages will also be reimbursed.



    Now, about the plans. We will split the US/AU merge in two, since this will be two different processes. First, we will go ahead with the region merge between AU and US and merge Thalia (AU) into Artemis (US). After this, the rest of the merges within US will take place. And later on, we will continue with the plans for EU



    About the date, as you know we didn't make it within Q1, but the first merge is close!



    On April 14th, Thalia will be merged into Artemis.



    We don't have an estimated date for the rest of the US merge though.



    Remember that only active accounts will be transferred, so make sure you log into your account before April 14th!



    The Runes of Magic Team

    *Originally posted February 2015


    Dear community,


    after some time gathering feedback and compiling a list of your important questions, we can finally release a general FAQ to the community about the server merges taking place in the future.



    General Plans Information

    Q1: The Server Merge was announced for Q1 – 2015, is it more likely to happen around January or March?

    We haven’t any defined dates yet. We are working on the merge process and we will communicate the dates as soon as we have one.


    Q2: Will the server merge affect the release of new game updates?

    No. The merge is a totally independent project being worked on by Gameforge. In the meantime Runewaker keeps working on the game itself and update should continue as they are now.


    Q3: Will there be server merges done in one region/language every quarter of the year?

    Right now we are focusing on the merge of the AU & US servers. Once this is done, and with the experience we gain from that, we will make plans for other merges.


    Q4: If the merge produces unforeseen issues for both the merged and the host servers, how engaged and motivated will the Server Merge Team be in addressing the problems and continuing the plans for remaining servers?

    We know the server merges are something the community has wanted for some time. We will do everything possible to go ahead and continue our merge plans.


    Q5: Which servers are you planning to merge and when?

    The current planning we have for the AU & US servers will result in 2 final servers as follows:



    Source Server Target Server
    AU-Thalia Artemis
    US-Reni Artemis
    US-Osha Govinda
    US-Grimdal Govinda
    US-Indigo (PvP) Govinda
    US-Palenque Govinda






    We don’t have a date defined yet, but when we have one it will be communicated.


    General Merge Information


    Q1: What are the criteria for an account to be considered active?

    There is one condition for an account to be considered active and therefore to qualify to be moved with the servers merge: it should have been logged into at least once during the last year.


    Q2: What will happen with inactive accounts and players who may come back after years of inactivity?

    There will be a backup of the accounts and characters available for 3 months after the merge. During this period, any returning player can get their account/characters transferred into the merged server. The player will have to submit a support request through our ticket system. After that period, the accounts which haven’t been moved will not be able to be recovered any more.


    Q3: Why are only active accounts being merged and not all?

    The bigger the amount of data, the more time it will take to merge the servers. Additionally, it’s always good to have a clean database to work with, improving several processes.


    Q4: Do we need to migrate our account or will it be done automatically?

    What we are doing here is a server merge, which means that everything will be done automatically, it is magic!


    Q5: Will the game be shut down during the merge or will it be done during a regular maintenance?

    The server merges will be done outside of the regular maintenance, and the servers being merged will have to be brought down for this.


    Q6: Can players decide to which server they want to move?

    Not for now. Their characters will go to the target server depending on the merge combinations. After the merge, we might implement a character transfer so you can choose a server, but this will be a separate thing.


    Q7: Are only 2 servers being merged into one, or will there be more servers coming together?

    There will be sometimes more servers coming together. As you can see in the plan for the AU & US regions, there are five servers coming together in one.


    Q8: Will servers across nations be merged as well?

    Yes, like in the first step AU is going to be merged into US. In regards of different nations within the same region, this might happen as well.


    Q9: Will other servers beside AU/US be merged as well?

    AU & US is the first step. After that we will check which other merge makes sense and continue making plans for the next step.


    Q10: How many servers will come together and what are the criteria?

    The number of servers coming together will vary from group to group, since the criteria we decided for grouping them is based on the server population.


    Q11: Is the server economy considered in the merge?

    The criteria with the biggest weight here is the server population. We consider there is no point in having a perfect server economy if you don’t have enough people to play with, so we have decided to value population over other aspects.


    Q12: Will there be more channels available in the merged servers?

    Not to begin with. If after the merge it seems necessary to add more, it will be reviewed.


    Q13: Will there be a review of the problems encountered and the solutions found?

    If there is something we will communicate it on the boards and we will be happy to discuss about it there!


    Q14: What will happen to PvP servers?

    Some PvP servers will get merged into PvE ones, in this case the character’s reputation will be reset to 0 and the PvE system will remain.


    Q15: How long will the servers be offline during the server merge?

    For sure the merge will take longer than a regular maintenance. But we expect it to be done within one day.


    ------

    Merge Specifics - Characters


    Q1: What happens with characters with the same name?

    When two characters coming together have the same name, the one from the target server will keep it, while the one being merged into it will have to be renamed. We will mark those characters, and when the account is logged in a character rename window will appear.


    Q2: What will happen to guilds with the same name?

    The same rule as for the characters will apply. Those guilds which are coming from the server being merged into the target one will be renamed.


    Q3: How are house number conflicts going to be addressed?

    The merged house will get a new number assigned and linked to the character. No, you shouldn’t end up with someone else’s house.


    Q4: If after the merge I have more than 8 characters in the same server, what will happen to them?

    If after the merge you end up with more than 8 characters in the same server, you will still be able to use all of them. The character selection screen will display all, but you won’t be able to create new ones in the server until you are again under the 8 characters limit.


    Q5: Will the server merge affect in any way the guilds (resources, castle, buildings)?

    The guild will conserve the level and buildings, however, anything which is connected with an inactive player (which doesn’t qualify for the transfer) won’t be merged. Additionally the fights history will get lost.


    Q6: Will the merge affect in any way the characters (items, gold, Exp, Tp, professions, pets, etc.)?

    No, everything connected to the character should be moved along with it.


    Q7: Will the server merge affect in any way houses or house maids?

    No, as the house and everything in it is connected to the character, everything will be moved together.


    Q8: What about friends’ lists, blacklists, relationships?

    All should be transferred and kept, although with maybe some different nicknames.


    Q9: What will happen to inactive guilds? Will they also be merged?

    Guilds will be transferred according to their leader status. If the guild leader qualifies for the merge, then the guild will also be moved. If the leader is inactive, the guild will not be merged.


    Q10: What changes will the merge make to the Auction House? Will this be closed and emptied prior to the merge?

    The auctions will not be merged. Before the process starts, all auctions will be cancelled and the items sent back to the sellers. You will have to put the item in the auction again later.


    Q11: Will the premium currency (diamonds & rubies) be combined if you have on each of the servers merged or can we expect a loss?

    If you have unused currency in the servers merged, it will be added up. You won’t lose any diamonds or rubies in the process.


    Q12: What about the furniture in the character’s house & guild castle?

    Everything connected to the character is merged. In the case of the guild castle, the furniture of those who qualify for the merge will be transferred; the furniture from inactive players will not be moved.


    Q13: What will happen with mail still in the mailbox?

    All mail will still be there after the merge.


    Q14: Are there any changes planned for the Siege Wars as a result?

    Nothing is going to change regarding the Siege War. The system works the same with more or less servers, so there is no need to adapt it regarding this.


    Q15: Will there be an option for a free Character Name Change after the merge?

    No. Only those characters mentioned in the [Q1] will get a rename.

    *Originally posted September 2014


    Dear Inhabitants of Taborea,



    For a while now, you have been discussing the population in some of the Runes of Magic servers. The topic was brought up to our Product Team as part of the community’s feedback and the situation was being analysed.



    The server merge topic has now entered the planning phase. Yes, this means we will merge some servers. Please understand that the planning and the technical preparation take some time and we won’t make it by this year. We will, however, use these last months to prepare everything needed for this.



    Now the next focus will be to work out the best combinations and solutions for servers with for example, different languages, and make sure the technical background is ready.



    We will keep you updated and we hope these are good news for all the Taboreans!



    Your


    Runes of Magic Team

    To further investigate your connection problems we ask you to run WinMTR for a latency test. A more detailed explanation on how to run this test will follow.


    Please send us this information once you are done. Make sure that the conditions while running the test are similar to the conditions with which you normally play and include a screenshot of your ingame ping.


    The following things need to be checked beforehand as they are known to cause connection problems in general:

    LAN connections are usually more stable and faster than WLAN connections. The decisive factor is the slowest component in your network, starting with your PC/Laptop via your connection method (LAN, WLAN) to your router and then the router itself. Be sure to use a combination of PC/Laptop, connection method and router, which will grant you the fastest internet speed.

    Of course the amount of users in your network is important as well. As soon as a few people use the same router, even if the usage itself is low, it will increase the latency drastically.

    Even programs that are connected to the internet while playing Runes of Magic can lower the performance of your laptop/PC as well as your connection speed. Especially programs like Skype, streaming services, file sharing programs and any other applications running in your browser will increase your latency.

    And the game itself: High quality graphics, textures, sight and all other settings which have to receive data constantly to stay synchronized to the other players will affect the latency. You have to find the optimal settings between performance and optics by testing this yourself.

    Before we begin, please make sure you have completed the following:


    Use LAN connection only, WLAN is known for having latencies and most of the time the cause for lag in such situations.

    Make sure NO OTHER computer/set top box/device is using your internet connection at the time of lag issues (no Mobile game, no VOD TV, no VOIP phone, ...)

    Try playing the game with lower graphics settings, so you can exclude client hardware/performance as cause

    Before we start with the latency test, we ask you to specify the following:


    Date and Time the tests were run:

    Server:

    Character's Location (Map, Dungeon etc.):

    Approx. NPCs/ players in the vicinity:

    The Name of your Internet Provider and your IP Address (Very important! If you need help to find your IP Address: https://www.whatismyip.com/):

    Basic hardware info if your computer (Graphics card, CPU, RAM):

    Operating System + Version (Win 7/8.0/8.1; 32bit/64bit):

    If possible: FPS at the time

    If you experienced lag while being in a group please let us know if is everyone was affected or just you

    Guide to create a Windows MTR-Report



    Please be aware that Windows MTR is freeware program that uses a GNU General Public License.



    1. Download

    Search for “WinMTR download” with a regular search engine and follow the instructions to download it. Be sure to download the program from a trustworthy site.

    Gameforge is not responsible for the content, topics, correctness, completeness or quality of the information provided or direct or indirect references to external websites (“Hyperlinks”) which lie outside the responsibility of Gameforge.



    Alternatively, you can use this download link:

    Download-Link


    2. Installation

    Most of the time, WinMTR will be provided as a packed (zip) file. This package needs to be extracted and should contain 2 files. The license agreement (License.txt) as well as the program itself (WinMTR.exe).



    3. Executing the test

    Start the program by double clicking WinMTR.exe and read the security instructions beforehand.



    WinMTR itself is relatively simple. All you have to do is to insert the IP of your web server in the field in the upper left corner:


    EU Web-server = 194.187.19.13

    US Web-server = 206.253.173.49


    …and then press “Start”.


    You might receive the following error “Unable to get raw socket!”

    In this case you will have to right-click WinMTR.exe and select “run as administrator”.


    The program will now send packages to the server and measures the quality of your connection. Please let it send at least 120 packages indicated by “Sent” being shown 120 times in the column.


    4. Attaching and Sending

    Please submit your WinMTR results through our EN Customer Support or US Customer Support

    Click on “copy and save to clipboard” and insert the data with the key combination CTRL + V as your answer to this ticket and send it. Click on “copy and save to clipboard” and insert the data with the key combination CTRL + V as your answer to this ticket and send it. We also need the exact date and time when you have created the report.


    We will forward the sent information to our system administrators who will further analyze it and we will reply to you if we find something noticeable. In any case we will use this data to further improve our server connection.


    Examples of issues:


    High ping to router, the first hop of MTR (probably using WLAN or a broken cable):

    Your router should respond within 1-2 milliseconds and never worse.


    Host Loss% Snt Last Avg Best Wrst StDev

    1. neufbox 0.0% 461 2.6 3.6 2.5 10.8 5.2

    Packet loss or high ping going through to destination host:

    If this happens regularly and on an ongoing basis, there seems to be an issue with the connection of your provider or on the route back. We can look into this issue and try to solve it by rerouting packets.


    […]

    9. 218.231.64.86.rev.sfr.net 1.4% 460 102.6 50.7 37.5 220.1 29.7

    10. 218.74.24.109.rev.sfr.net 1.2% 460 100.3 50.7 37.5 212.4 28.6

    11. 102.244.5.109.rev.sfr.net 1.0% 460 105.5 49.7 37.6 211.9 28.6

    12. prs-b2-link.telia.net 1.0% 460 104.7 48.4 36.8 213.4 29.6

    13. prs-bb2-link.telia.net 1.0% 460 104.1 60.4 37.0 299.3 41.6

    14. ffm-bb2-link.telia.net 1.0% 460 115.5 64.4 46.7 258.7 36.8

    15. ffm-b11-link.telia.net 1.2% 460 115.6 60.0 46.8 261.5 33.7

    16. gameforge-ic-139736-ffm-b11.c.telia.net 1.2% 460 117.0 60.1 47.2 228.0 32.7

    17. vl17.gf-txx.as47195.net 1.0% 460 120.0 70.1 50.4 347.1 45.8

    18. 79-110-83-100.gfsrv.net 1.0% 460 121.7 61.6 49.5 251.1 30.9

    High Avg and/or StDev only on destination host (last hop on MTR) or even packet loss:

    If you see this, please report it. This could actually point to the server being overloaded. If however, these values are as high on previous hops, the cause is not the destination server, it’s the connection.


    18. 79-110-83-100.gfsrv.net 1.0% 460 137.3 120.6 55.1 453.2 140.9


    We already thank you for your help and time.

    Question 9: How can I see if the Diamond Promo is active?


    Answer:


    When there is a Diamond Promo upcoming we post a news message on our home page of our website (see example below).



    This news message can also be seen upon opening your Game Client and in-game via banners.


    When the Diamond Promo is active you can see the following in the page where you normally purchase / redeem your Diamonds:



    Above the amounts of Diamonds you will see a banner saying "Dia-Promo - Get <amount of promo> % more". Behind it, you will see a timer showing for how long the Diamond Promo is still running. On this page you will also see the original Diamond amounts without the promo (the number with the strike through) and behind it the amount you get with the promo active.

    When there is no banner shown with timer, the Diamond Promo is not active.


    If there is a Diamond Promo announced and your charge diamonds page doesn’t look like the example image above, make sure you haven’t opened the page before time. If you do this, even if you wait until the right time before purchasing, the promotion won’t be active for you. So just in case, reload the page until you see the banner on top.


    If the banner was active and you didn't receive the bonus, get in touch with our Billing Support.

    Question 8: I have problems related to purchasing / redeeming Diamonds which are not named in this FAQ. Where can I go to get support?


    Answer:


    If you experience any issue related to purchasing / redeeming Diamonds which are not named in this FAQ and cannot be answered by other players in the community, you should contact the Billing department of Support. For the steps to get there, see Question 7.

    Question 7: I have not received my Diamonds. Where are they?


    Answer:


    When you have purchased / redeemed your Diamonds it can take up to 24 hours to deliver your Diamonds. If you did not receive your Diamonds, please contact Support and select the “Billing” option.


    1) Go to either EN Support or US Support , depending on your region.

    If you have not registered for support yet, be sure to use your game account’s email address when registering.

    2) Log into Support.

    3) Click the menu link named “Contact Support”

    4) Where it asks, “What kind of question do you have?” be sure to select the option “Payment” in the dropdown menu.


    Note: Billing Support is only available in English and German.

    Question 6: I just purchased / redeemed Diamonds, what do I do after?


    Answer:


    After you have purchased / redeemed your Diamonds, check any character on the account you purchased / redeemed the Diamonds for by doing any of the following:


    1) Logging in for the first time after purchase? Your Diamond purchase / redeem should show in your chat log.

    2) Open the Item Shop window (the gift icon in game) and your Diamond total will show in the upper right corner.

    3) Open your backpack to show your diamond total.


    Note: It can take up to 24 hours to deliver your Diamonds after a purchase / redeem.

    Question 5: I just won a Coupon Code from a Runes of Magic event. How do I redeem it for Diamonds?


    Answer:


    During some events / contests you can obtain a Coupon Code from Runes of Magic. To redeem the Coupon Code, do the following:


    1) Log in to the account you want to redeem your Diamonds on (see Question 1).



    You will see the following screen:


    announcement_runesofmagic_pl_ab2d382a2f161a97afb93cd60e377527.jpg


    For demonstration purposes, we selected the server Siochain.


    3) Click on the button “Redeem Coupon”. You will get a new pop-up.

    4) Behind “Coupon Code”, type the code you have from your Voucher. Then press on “Check Coupon!”. When you entered a valid code, you will proceed to the next steps. Simply follow the steps to complete redeeming your Diamonds.

    Question 4: I cannot find the purchasing method I want to use?

    Answer:


    When you cannot find the purchasing method you want to use, make sure to select an amount in the list of the Diamond Recharge Page. For example: 100 Diamonds, 600 Diamonds,… Every amount has its own payment methods. If you can’t find your purchasing method, you could look at another amount to see if that amount offers the purchasing method of wish.

    Question 3: Do I need to select the correct server for my Diamond purchase or will Diamonds be available on my whole account?

    Answer:


    When you log in to your account to purchase Diamonds, you will get the following pop-up:


    There are two ways to select your server:


    1) Using the server list on the left:

    Select the server you wish the Diamonds to appear on by checking the box on the left side of the server name. If your server is not listed here, use option 2.

    2) Using the Top-Up Diamonds section on the right:

    Select the server you wish the Diamonds to appear on by selecting the correct server in the dropdown menu.


    When you have selected your server, click on the “Top-Up Diamonds” button. The left button for option 1 and the right button for option 2.


    After clicking the button you will get a new screen similar to the following image.


    For demonstration purposes we have selected the server Siochain.


    At the top of the page, as shown in the image, you will see a server listed (in our example Siochain). Make sure that the server you selected is named at the top of this page before continuing.

    Question 2: What information is needed to log-in for purchasing Diamonds?


    Answer:


    First, make sure that you are entering the correct information for the account you want your Diamonds to be sent to.


    In the “Email” field, you enter either your email address OR account name from the account you wish to purchase your Diamonds for.


    In the “Password” field, you enter your primary password of the account you wish to purchase the Diamonds for.

    Question 1: Where do I log-in to purchase Diamonds?


    Answer:


    1) For EN, go to: http://en.runesofmagic.gameforge.com/news/index

    For US, go to: http://us.runesofmagic.gameforge.com/news/index

    (If you want to purchase Diamonds for another region than EN or US, make sure to change the Region Setting by changing the country in the “Select Country” button on top of the webpage to the region you want.)

    2) Look for the blue “Top Up Diamonds” button on the upper right of the page.


    The button looks like this image:


    announcement_runesofmagic_en_f75e110e85b3fce841579f88ffce4b0a.gif


    3) Click on this button and you get a pop-up.

    4) Log-in to your account. At the “email” field you can log-in with either your e-mail address used for your account OR your account name. At the “password” field, you log in with your password for your account.

    5) Press the “Log-in” button.


    Troubleshooting:


    1) I forgot my password, help!

    You can request a new password by clicking “Forgotten your password” beneath the login data fields. You will get a new pop-up where you have to fill in the email address used for that account. Then press on the “Send password” button. Check your email (the email address you filled in). You should find a mail from Gameforge with a new password in your inbox. If you do not recieve the email with your new password, please check your spam folder. If the email cannot be found be please add “noreply@gameforge.com” to your trusted senders and try again. If this does not work, see point 2. Passwords can always get changed after in your Account Manager by clicking on the yellow “Log-in” button at the upper right corner of the webpage.

    2) I have issues with requesting a new password / forgot my email address and account name, what do I do now?

    If you have issues like described above, you could contact Support.

    Go to either EN Support or US Support , depending on your region. Register an account in case you don’t have one yet, or if you forgot your data. If you have not registered your support account yet, be sure to use your game account’s email address when registering when you can. When you have a support account, simply log-in. Press on the tab “Contact Support” and follow the steps to make your support ticket. Support will be able to help you further with your issues.