Support Ticket Escalation Part 2

  • Hi,


    Support Ticket Escalation

    Please refer to above forum thread which was closed by Moderator prior to answering the question.


    Moderator's response is:

    "The highest position of a ticket is the community manager and if you are unhappy with their decision you can tell them and they will coordinate with their superior."


    The question which is answered is:

    "Does anyone know the escalation process when you are not receiving support via GF's Support ticketing system."

    The CoMA is closing any follow ups or requests by closing the ticket. When asked for escalation, they close off the ticket as resolved. What is the escalation process when CoMA closes a ticket without providing a response, or closing ticket when asked for escalation?


    Thank you all for your response and your shared empathy/sympathy for this issue. Based on all the private messages and many responses indicating:


    "They dont care", it is clear. Hoping they can prove it wrong by responding on this thread how we can help them improve the support process.

  • Sarkas

    Closed the thread.