This small guide will assist you in getting started with Runes of Magic and logged into the game as soon as possible.
If you have seen the error "Account or Password Error", and most especially if you have seen it even after attempting to reset your password, then you are probably experiencing a region error.
Interestingly, account names are specific to region. For example, there may be two accounts named JoeBobJim, one in US and one in EU. If a player is attempting to log into the wrong region and happens to hit upon an account which is banned, then they may see an error "Account banned please contact support". Checking for a region error is also a good first troubleshooting step in this case as well.
The GameforgeLive launcher takes care of the initial download of the game as well as the launching of the game. Sort of like a Content Management System. The region setting on the GameforgeLive Launcher influences what games you can see or not see. Some games, like Aion, Gameforge does not have publishing rights to in the United States. The region setting on the GameforgeLive launcher does not automatically launch the game you're trying to play in the region you select, we'll take care of that in a bit.
Clicking the 'Play' button on the GameforgeLive launcher (the blue button) will launch the Runes of Magic launcher/patcher. This takes care of the patching of the game updates released as well as the all important region select. The Runes of Magic launcher is pictured below:
Note this very important stuff. The default region/language for Runes of Magic is set to ENEU/English upon the first launch of Runes of Magic (note my above image has the default region setting set, EU flags in bottom right corner). This setting is independent of the GameforgeLive Launcher region settings. The patcher/launcher looks very similar between different regions, except for the language on the buttons. Pressing the play button with the region set this way will take you to a login prompt that looks for your account on the European servers. Since you likely didn't create your account on the EU servers, the login will likely fail with the error 'Account or Password error'. You may also get an error relating to the suspension of your account, depending on its status over on the European servers.
Obviously you've created your account on the US/AU website, so you must select the proper region. Click the red button marked 'Region/Language' and change your Region to the proper setting, either USA, USA/Spanish or Australian, depending, and select your client language. Note that your language selection here influences the entire language of the client. If you select 'Español' here, all of your client, launcher, NPC's, NPC dialogs, skill names, everything will be in Spanish. The good news is, if you've downloaded the game entirely and gotten it all patched up, you do not have to re-download everything again if you switch regions, as everything in-game is exactly the same between regions.
Once you have selected the proper region, you should see the flag in the bottom right corner change to either a U.S. flag, an A.U. flag, or a mix of the US/MX flag, signifying that you are indeed on the correct region.
(Note the USA flag in bottom right corner)
Clicking 'Play' now will take you to a login prompt that searches for your account on the appropriate server, which should allow you to login normally.
Keep in mind that you will login to the game with your Account Name, NOT your email address. You can find your account name by logging into your account on our website (http://us.runesofmagic.gameforge.com/) and looking on the 'Account' page for your details. See image below:
Once you've logged in with your account name and password, select your desired server from the list, set a secondary password, and you're on your way to creating your first character!
Have fun in the lands of Taborea!